Order Status

 

You will receive an email after your purchase.

Please bring your payment confirmation email with you when you collect your item from your child's club.

 

YOU WILL BE EMAILED A DATE TO COLLECT YOUR MERCHANDISE AND WHERE TO COLLECT FROM.

Please allow up to 48 hours for this email.

 

PLEASE NOTE: not all items are in stock at the club and may need to be ordered. Please allow up to 10 working days for some orders.

 

How to Change Your Order

 

Northwood Gymnastics processes your orders very quickly. If you find that you have made a mistake on your order, please notify us immediately by sending an email to peter.turner.sports@gmail.com

 

Returns

 

If you are not completely satisfied with your purchase, most UNWORN items may be returned for an exchange or refund of the purchase price  within 30 days of purchase. Please check your order carefully for correct styles and sizes and try on your clothing items before using them. Please do not remove hang tags until satisfied with size and fit. All clothing & accessories must be unworn, unwashed and in their original condition with all original tags. Please be aware that removing tags may delay your exchange or refund.

 

Please return your item to Desna or Peter at your child's club.

 

Exchanges

 

All clothing & accessories must be unworn, unwashed and in their original condition with all original tags. Please be aware that removing tags may delay your exchange or refund.

 

To exchange an item - Please speak to Desna or Peter  at your child's club.

 

Refunds

 

You will be issued applicable refund directly to the debit or credit card used on the original purchase after merchandise has been returned and inspected. We will refund or credit the value of the item .

 

Payment & Billing - Methods of Payment

 

NGC accepts the following methods of payments for items online:

 

Visa

MasterCard

Pay Pal

If we were unable to process your debit or credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address match your credit card billing information exactly.

 

Pricing

Pricing subject to change without notice.

 

Fraud

Northwod Gymnastics  thoroughly checks the validity of orders for fraudulent use and is not responsible for any delays due to verification of orders. We reserve the right to cancel orders that appear fraudulent without notice.